Terms and conditions, returns and refunds

These terms apply when you use this website, book a session, or buy a product, including through the online shop. They also explain how cancellations and refunds work. They do not affect your legal rights as a consumer.

1. Who we are

Two businesses sell through this website:

• Coaching and supervision sessions are provided by Jeff Dawson, a sole trader trading as Jeff Dawson Coaching.
• Digital products, including Still Their Dad, workbooks and the Together Families subscription, are sold by Dawson Family Group Ltd, a company registered in England and Wales (company number 16458012).

Address for both (and registered office of Dawson Family Group Ltd): Strawberry Cottage, Mill Hill Lane, Tavistock, PL19 8NH.

Contact for coaching and supervision: hello@jeffdawson.co.uk or 01822 661316. Contact for digital products, including Still Their Dad: hello@jeffdawson.co.uk. Contact for Together Families: support@together-families.app.

2. Using this website

2.1. Information on this website is general. It is not a substitute for professional advice about your own situation.

2.2. This website and my services are not an emergency or crisis service. If you or someone else is in danger, call 999. For emotional support at any time, call Samaritans on 116 123.

2.3. We may update these terms from time to time. The version shown when you book or buy is the one that applies to that booking or purchase.

3. Coaching and supervision sessions

3.1. Booking: you can book by contacting me. Existing clients can also book through the client portal. Bookings are confirmed once I accept them. If I can’t accept a booking, I’ll tell you and refund anything you’ve paid.

3.2. When you book, we agree the fee, session length and arrangements. Payment is required in advance to secure your booking. Ongoing clients also receive a client agreement, which sets out the full terms of our work together.

3.3. Cancelling or rescheduling a session: please give at least 48 hours’ notice by email or text. If you give less than 48 hours’ notice, or miss a session, the full session fee is charged.

3.4. If I need to cancel: I will give you as much notice as possible and offer another time, or a full refund for that session.

3.5. Your 14-day right to cancel: if you book and pay online or by phone, you have 14 days to cancel without giving a reason. If you ask for a session to take place within those 14 days and then cancel, you pay only for sessions already delivered.

3.6. Late arrival: sessions finish at the agreed time, so arriving late shortens your session.

4. Digital downloads (Still Their Dad, workbooks)

4.1. Prices and availability: the price shown when you place your order is the price you pay. Products are available while they are listed on the website.

4.2. Delivery: you get access straight after payment on your downloads page, and we email you a link to it. The downloads page works for 30 days after you buy.

4.3. Your right to cancel: you normally have 14 days to cancel an online purchase. Digital downloads are made available immediately after payment. By completing your purchase, you ask for immediate access and acknowledge that you lose this right once the download or access begins. This is stated on each product page before you pay, and in the information you receive with your order. If you have not yet downloaded or accessed the product, you can still cancel within 14 days for a full refund.

4.4. Faulty or incorrect products: if a product won’t download, is incomplete or isn’t as described, contact us at hello@jeffdawson.co.uk. We will fix or replace it. If we can’t, you are entitled to a refund or partial refund under the Consumer Rights Act 2015.

4.5. Licence: digital products are for your own personal use. Please don’t copy, share or resell them.

4.6. Still Their Dad 30-day guarantee: work through the programme, complete at least five worksheets and try the strategies for 30 days. If it hasn’t helped, email hello@jeffdawson.co.uk within 45 days of buying with what you’ve tried and we’ll refund you in full.

4.7. Keeping your files: please download your files within 30 days of buying and save them somewhere safe. They’re yours to keep.

5. Together Families subscription

5.1. Price and billing: £6.99 a month, charged on the same date each month until you cancel.

5.2. Cancelling: you can cancel at any time yourself in your Together Families account, or by emailing support@together-families.app. You keep access until the end of the month you’ve paid for, and you won’t be charged again. We don’t give refunds for part-months.

5.3. Your 14-day right to cancel: you can cancel within 14 days of first subscribing for a refund of that first payment. If you’ve used the service during that time, we may deduct a reasonable amount for the use you’ve had.

5.4. Price changes: we will give you at least 30 days’ notice of any price change, so you can cancel before it applies.

5.5. Important: Together Families offers AI-based support and information for families. It is not therapy, medical advice or a crisis service.

6. Payment and refunds

6.1. You can pay by credit or debit card through Stripe. Coaching clients may also pay by bank transfer, as set out in their client agreement.

6.2. Where a refund is due, we pay it within 14 days, to the payment method you used.

6.3. We won’t charge you a fee for processing a refund.

7. Intellectual property

7.1. The content of this website, including text, graphics, logos and images, belongs to Jeff Dawson. Digital products belong to Dawson Family Group Ltd. Both are protected by copyright.

7.2. You may not copy, share, sell or adapt any of this content without written permission.

8. Our responsibility to you

8.1. If we don’t meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, or of our negligence. We are not responsible for loss or damage that was not foreseeable.

8.2. We do not exclude or limit our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud, and your legal rights as a consumer, for example to products that are as described and of satisfactory quality.

8.3. Our products and sessions are for personal use. We are not responsible for any business losses.

9. Privacy

Please see our Website Privacy Policy for how we collect, use and protect your personal information. Coaching and supervision clients also receive a Client Privacy Notice.

10. Problems and complaints

If you’re unhappy with anything you’ve bought or booked, please email hello@jeffdawson.co.uk for coaching and supervision, hello@jeffdawson.co.uk for digital products, or support@together-families.app for Together Families. We aim to reply within 5 working days and to put things right. Concerns about my professional practice can also be raised with BACP’s Get help with counselling concerns service on 01455 883300.

11. Contact

For questions about coaching and supervision, email hello@jeffdawson.co.uk or call 01822 661316. For digital products, email hello@jeffdawson.co.uk. For Together Families, email support@together-families.app.

12. The law that applies

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. Nothing in these terms affects your legal rights as a consumer.